I have found the service department to be very professional, all staff are courteous, friendly and make me feel like a valued customer.Credit goes to service manager Kurt Klima. I have been coming here for years with both my folks Suaru and mine. They have many coupons and service specials to take advantage of. Waiting area is very comfortable, coffee fresh.
Dave Melli is OUTSTANDING - knowledgeable, professional, and friendly. His assistance made the decision to lease a "no brained".
Jeremy Remillard walked me thru the paperwork in quick order - excellent end of the deal.
Cebert is no pressure, knows his stuff and made the car buying experience as painless as possible. He showed us many different cars and options. He was very patient and flat out the best sales experience I have ever had buying a car.
Great purchasing experience. Curtis Jare is an outstanding sales person, friendly, knowledgeable, efficient. This is the second Subaru I have purchased from this dealership anf the fourth Lasher vehicle. Will be back again if & when I buy another vehicle.
In Mike Carlson's words, we want to give you the best product (Subaru Outback Limited), be a happy customer, and have the absolutely the best pricing. Well, that's exactly with Elk Grove Subaru delivered, and we are thrilled. Since we came from out of town, a lot of our contacts were either over the phone or texting. Mike responded in a thorough and timely manner to our inquiries. Thank you Elk Grove Subaru and especially Mike Carlson, for treating us so well. Love our new car.
I'm definitely am a forever customer. They made me feel stress free while helping me with my vehicle wants and are really down to earth and professional people. Which is really hard to find nowadays. I would recommend them to any of my family or friends who are looking for a new vehicle to come here.
I just leased my second vehicle from Elk Grove Subaru. I wouldn't have gone anywhere else. I went to Mike Carlson because he was so great when I leased my Impreza. He recommended an Outback this time but of course left it up to me to decide after the test ride. Was he ever right. I loved my Impreza and had a hard time saying goodbye to it (yes, I did say goodbye and even gave it a hug lol). Guess what! I now have a new love...my Outback. Mike was professional, thorough and answered all my questions just like my last experience with him. In fact, when he briefly left to set up the financing and have the car detailed there were three other customers (2 of them had previously purchased from Mike) who were asking for him only...wow? I highly recommend Mike at Elk Grove Subaru. Brandon Vaughn also did an excellent job explaining the financing and additional paperwork. Subarus have an excellent reputation and Mike, Brandon and the Elk Grove dealership are outstanding. I will never go anywhere else.
I purchased a used Acura and worked with Mike Murphy on the sale. He was very friendly and professional, and no high pressure tactics. The sales experience did involve some of the usual back and forth, but that's the way car buying is. The paperwork process was handled very efficiently and professionally. I would come here again.
Curtis was extremely helpful and professional. He did not miss a thing, and was willing to work with me on my pricing and loan needs.
He explained the workings of the new car well, and prepared it well fro my use.